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Awards |
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| APCCAL 2010 – “The Best Technology Innovation”, “Outstanding Performance”
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The Asia Pacific Contact Center Association Leaders 2010 was held in Nikko Hotel & Resort Bali, Indonesia on 20th and 21st October 2010. The event was hosted by Indonesia Contact Center Association (ICCA).
Byron J. Fernandez, General Manager of SRG Asia Pacific Sdn Bhd represented Malaysia speaking at the Technology Innovation track and competed with other contestants from Indonesia, China and Australia. He won the following two Awards:
Award 1:
For Technology Innovation: “Asia Pacific Contact Centre Association Leaders 2010, The Best Technology Innovation”.
Award 2:
For Operations: “Asia Pacific Contact Centre Centre Association Leaders 2010, Outstanding Performance”. |
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| 2009 MALAYSIAN CALL CENTRE OF THE YEAR (Over 100 Seats) – GOLD AWARD
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Coming off a four-year hiatus from competing in the annual Call Centre Association of Malaysia (CCAM) awards, SRG AP has once again proven to be a leading outsourcer by winning one of most coveted categories, the OUTSOURCED CALL CENTRE OF THE YEAR 2009 - GOLD AWARD for over 100 seats. The 0ver 100 seats category is the open class category wherein call centres of any size over 100 seats qualify for this category, making it the most hotly contested award. There was a record number of entries in 2009, making the competition much tougher compared to the previous years.
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Experienced independent judges conducted site visits and analysed every detail of operations, while conducting mystery shopping before awarding the industry's highest accolade in the country to SRG AP. |
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| 2009 MALAYSIAN CALL CENTRE OF THE YEAR (Under 100 Seats) – SILVER AWARD |
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SRG AP also took home the OUTSOURCED CALL CENTRE OF THE YEAR 2009 - SILVER AWARD for under 100 seats. |
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| 2009 MALAYSIAN CALL CENTRE MANAGER OF THE YEAR – GOLD AWARD |
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In 2009, categories covered were operations and people management best practices, key contributions and accomplishments to the company, clients, and stakeholders. SRG AP's operation has proven to excel in these key areas. As a result, one of our Contact Centre Managers was decorated with the Gold Award in the prestigious 2009 CCAM Awards. This is the highest accolade that a call centre manager can aspire to in the country. |
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| 2005 REGIONAL CALL CENTRE OF THE YEAR - GOLD AWARD |
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SRG AP won the OUTSOURCED CALL CENTRE OF THE YEAR 2005 - GOLD AWARD in the 2nd Regional Call Centre Awards, 2005 that was held in Singapore. This year around, there were more entries from the region with the inclusion of call centres from Thailand and China, in addition to the entrants from Singapore, Malaysia and Hong Kong.
SRG AP made history by becoming the very first Malaysian call centre to win a Gold Award at the Regional Call Centre Awards in 2005. |
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| 2004 MALAYSIAN CALL CENTRE OF THE YEAR (Over 50 Seats) - GOLD AWARD |
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SRG AP's Maxis Hotlink Centre has won the "Best Call Centre Above 50 Seats" award at the CCAM Call Centre Awards in 2004. This is the premier customer service award in the country and is awarded upon stringent audits of the call centre premises, processes, people and resources. SRG AP was awarded the Silver award in 2003 and has built on that to become the national champion in 2004. |
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| 2004 REGIONAL CALL CENTRE OF THE YEAR – (Over 50 Seats) - SILVER AWARD |
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SRG AP won the Silver Award at the Inaugural Regional Call Centre Awards held in Singapore; against 6 of the region's premier call centres from Hong Kong, Singapore and Malaysia. This prestigious award was conferred on assessment by independent judges from Australia and again reiterates the best practice standards to which SRG AP conforms. |
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| 2004 MALAYSIAN TELEMARKETING CENTRE OF THE YEAR (Under 50 Seats) – SILVER AWARD |
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SRG AP's American Express Telemarketing centre has won the "Best Telemarketing Centre" award at the CCAM Call Centre Awards for 2004. |
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| 2004 MALAYSIAN CALL CENTRE MANAGER OF THE YEAR – CHAMPION AND FIRST RUNNER UP |
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SRG AP took home both the GOLD and SILVER awards for Call Centre Manager of the Year 2004. |
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| 2004 MALAYSIAN CALL CENTRE CHAMPION – FIRST RUNNER UP |
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SRG AP's Operation is managed to highest standards of industry best practices, with forecast and scheduling deviances well below 5%. As a result, our Operations Support Manager was decorated with the Silver Award of the prestigious Call Centre Champion at the 2004 CCAM Awards. |
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SRG AP is ISO 9001:2008 certified. |
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Our newest contact centre site is much larger & located in the heart of the golden triangle. |
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We are currently exploring newer industries while expanding our existing ones. Come join the SRG AP family!
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