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Our People |
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2. Testimonials from employees
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Real Time Analyst Team
SRG AP has provided us with the opportunity to grow as better individuals who then strive to contribute back to the organization. SRG AP’s people effectively concentrate on providing the best service possible by listening and sharing opinions. Together, the operations and management teams work hand-in-hand with the front liners to achieve the highest degree of performance. The management is truly supportive of the sharing of opinions and ideas to be channelled towards improving the level of customer service and the organization's functionality as a whole. This practice fosters a healthy relationship for the people of SRG AP, both in and out of the office. Work at SRG AP is challenging whilst rewarding as we truly feel valued and appreciated.
Pamesh Kuma
From Frontline Contact Centre Agent to Contact Centre Manager
One thing I really like about SRG AP is that they recognize you for your efforts. Their recognition programs give our office the drive and determination to reach and surpass our goals.
I started out as a call center agent 10 years back handling account inquiries, customer complaints or support issues for various accounts. Inherited a team of 15 agents within a year and was promoted as Senior Executive within 3 years. Recognizing my potential and strengths, my Senior Manager started grooming me for a managerial role. Thanks to SRG APs comprehensive training, promotion and career development opportunities, I was later promoted as Call Centre Manager.
Seng Thiam Boon
From Frontline Customer Interaction Agent to Operations Manager for Outbound Insurance Telesales
I joined SRG AP in 2001 through a recruitment agency as a part time call centre agent, handling 6 different customer service campaigns. Today, I am a Operations Manager with an entire subdivision under my purview. The last 11 years was a rollercoaster ride of learning, teaching and ironically, serving. No matter what comes my way, this place has grown me, in every way. It's the stuff that an 11 year job stint in the same company is made of.
Benjamin Lim
From an agent to now a Senior Executive in Operations
I can't imagine working anywhere else after being here for 5 years. This place truly allows me to be myself and reward those who earn it. When I started, I was looking to be challenged, learning new things, hoping to never get bored with what I do and most importantly having fun. Well, all 4 of these things happened since day 1 up till today.
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Our newest contact centre site is much larger & located in the heart of the golden triangle. |
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We are currently exploring newer industries while expanding our existing ones. Come join the SRG AP family!
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