SRG ASIA PACIFIC

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Professional Organisations

SRG Asia Pacific is affiliated with professional organisations, Call Centre Association of Malaysia (CCAM) and Asia Pacific Contact Centre Association Leaders (APCCAL).

CUSTOMER RELATIONSHIP MANAGEMENT & CALL CENTRE ASSOCIATION OF MALAYSIA (CCAM)

SRG AP has been a corporate member and one of the most active organisations within the CCAM since it’s formation in 2000. CCAM is the only non-profit association dedicated to advancing the contact centre industry in Malaysia.

The CCAM Mission

To develop awareness and professionalism in the contact centre industry in Malaysia through Networking, Education and Research. CCAM is an educational platform, a think tank and a progressive establishment, which aims to constantly improve the contact centre customer-centred industry to international standards of quality and excellence.

For more information on the association and its activities, please visit their website: http://www.ccam.com.my

ASIA PACIFIC CONTACT CENTRE ASSOCIATION LEADERS (APCCAL)

APCCAL

The Asia Pacific Contact Centre Association Leaders (APCCAL) was launched 2008. It is a non-financial cooperative between in-country contact centre associations with all members participating on a volunteer basis, for the development of the industry regionally. APCCAL counts industry associations from Malaysia, Australia, Singapore, Philippines, Korea, China, Taiwan, Indonesia, Thailand and Hong Kong amongst its members.

For more information on the association: http://www.apccal.com/


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	Whats New:

Our newest contact centre site is much larger & located in the heart of the golden triangle.

We are currently exploring newer industries while expanding our existing ones. Come join the SRG AP family!


	Testimonials :


	“For the past several years, we have been working with SRG AP on different projects from Inbound Technical Support and Customer Service to Outbound Telemarketing and Customer Loyalty programs and everything in between. Because of their professionalism, commitment and performance we continue to award SRG AP with additional projects and increased call volume. One thing that stands out as strengths for SRG AP is their ability to adapt quickly, be flexible and focus on the business. We look forward to many more years of doing business together with SRG AP.”

--Maxis--


	"Volvo Cars Malaysia sought and found in SRG AP, a business partner who would give our customers the best in service consistent with our market positioning of a premier vehicle manufacturer. SRG AP have met and exceeded our requirements over the years in surveying the satisfaction levels of our clients working seamlessly with us in an exceptionally professional and tactful relationship. Now, we just leave it to them."

--Volvo Cars Malaysia--


	“Astro has enjoyed positive experience on projects with SRG AP. SRG AP has met all its key deliverables within timelines and has shown commitment to exceed expectation. The company has exemplified leading edge technology and an excellent work culture which will continue to put them ahead of their competitors.”

--Astro--

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SRG Asia Pacific Sdn Bhd
Suite 1B-3A Level 3A Block 1B,
Plaza Sentral, Jalan Stesen Sentral 5,
50470 Kuala Lumpur, Malaysia.

Tel: +603 2096 6688
Fax: +603 2261 4042
Email: inquiry@srgasia.com.my

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