SRG Asia Pacific offers a range of services for our clients which are designed to mainly:
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Generate and increase revenue
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Increase customer loyalty
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Increase customer satisfaction
We possess the necessary expertise to handle customer interactions for our clients (anything from inbound enquiries, to outbound sales acceleration), manage their back office and fulfilment services, as well as build better relationships with their customers, thereby achieving the desired loyalty towards their company and/or brand.
By handling all our clients’ communication needs, their employees are able to focus on their core competencies.
Our list of services includes the following:
1. Certification & Training
We have an in-house team that provides continuous training programs for certification.
2. Business Process Outsourcing
We specialize in providing outsourcing services. The areas below reflect some of the current process that we manage for our esteemed clientele.
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Human resources
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Finance
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Accounting
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Front office outsourcing
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Information Technology Enabled Service (ITES)
3. Consultancy
We provide professional consultancy services for a number of functions within our scope.
4. Contact Centre Outsourcing
We have experienced personnel from the services industry in our employ with the required expertise to tailor a solution for you.
5. Hosted Contact Centre
SRG AP has been an IP enabled contact centre for almost 10 years. We were the first in the region to deploy a cloud capable solution in the form of Oracle’s Call Centre Anywhere (CCA). Cloud computing is the way of the future in terms of customer management & support. This evolution promotes reduced operational cost & increased revenue. The other general benefits are outlined below:
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Lower infrastructure maintenance costs
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Flexible agent staffing
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Minimal deployment time
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Improve customer satisfaction
- Increased customer focus rather than maintaining and upgrading outdated hardware
- Provides the knowledge and tools needed to increase profitability of every touch point
- Cultivate customer loyalty necessary to grow your business
Our newest contact centre site is much larger & located in the heart of the golden triangle.
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We are currently exploring newer industries while expanding our existing ones. Come join the SRG AP family!
Testimonials :
“For the past several years, we have been working with SRG AP on different projects from Inbound Technical Support and Customer Service to Outbound Telemarketing and Customer Loyalty programs and everything in between. Because of their professionalism, commitment and performance we continue to award SRG AP with additional projects and increased call volume. One thing that stands out as strengths for SRG AP is their ability to adapt quickly, be flexible and focus on the business. We look forward to many more years of doing business together with SRG AP.”
--Maxis--
"Volvo Cars Malaysia sought and found in SRG AP, a business partner who would give our customers the best in service consistent with our market positioning of a premier vehicle manufacturer. SRG AP have met and exceeded our requirements over the years in surveying the satisfaction levels of our clients working seamlessly with us in an exceptionally professional and tactful relationship. Now, we just leave it to them."
--Volvo Cars Malaysia--
"SRG AP has played a supporting role to Astro over the years. They have often complemented us in our customer service offerings. Definitely an invaluable partnership."
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