Making a Difference through Inspired communication
Our Mission
We are committed to providing innovative solutions that deliver value
We operate with integrity and are responsible for the results we produce
We respect our people by training and developing them to be extraordinary communications
Our Values
We adhere to a set of values that shape our organisational culture and business ethics. These values guides us towards serving the needs of our employees, customers, partners and stakeholders.
Integrity
We are ethically steadfast and honest. We practice what we preach and take responsibility for our actions.
Commitment
We focus on building stronger and better partnerships, protecting our client’s brand, meeting our commitments to stakeholders and rewarding all deserving employees.
Responsibility
We train, educate and empower each employee to deliver efficient solutions and high-quality performance.
Innovation
We are perceptive of external or internal opportunities. We encourage creativity and innovation - in execution of ideas, expediting processes and the use of technology towards business improvements.
Respect
We value cultural diversity and unique contributions. We foster a trusting and open environment, and treat each person with due respect.
Fun
We take our employees’ welfare into consideration. Apart from exceeding our clients’ expectations, it is also our business objective to ensure that the employees are happy. After all, ‘Happy employees = Happy customers’.
Whats New:
1.
Our newest contact centre site is much larger & located in the heart of the golden triangle.
2.
We are currently exploring newer industries while expanding our existing ones. Come join the SRG AP family!
Testimonials :
“For the past several years, we have been working with SRG AP on different projects from Inbound Technical Support and Customer Service to Outbound Telemarketing and Customer Loyalty programs and everything in between. Because of their professionalism, commitment and performance we continue to award SRG AP with additional projects and increased call volume. One thing that stands out as strengths for SRG AP is their ability to adapt quickly, be flexible and focus on the business. We look forward to many more years of doing business together with SRG AP.”
--Maxis--
"Volvo Cars Malaysia sought and found in SRG AP, a business partner who would give our customers the best in service consistent with our market positioning of a premier vehicle manufacturer. SRG AP have met and exceeded our requirements over the years in surveying the satisfaction levels of our clients working seamlessly with us in an exceptionally professional and tactful relationship. Now, we just leave it to them."
--Volvo Cars Malaysia--
“Astro has enjoyed positive experience on projects with SRG AP. SRG AP has met all its key deliverables within timelines and has shown commitment to exceed expectation. The company has exemplified leading edge technology and an excellent work culture which will continue to put them ahead of their competitors.”
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