SRG ASIA PACIFIC

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Why Choose SRG AP?

SRG AP is able to communicate effectively in 15 difference languages. This ensures a smooth transition between two important phases – Customer Acquisition to Customer Retention – for all processes

We adhere to a set of values which are unique to us:

•	Integrity
•	Commitment
•	Responsibility
•	Innovation
•	Respect
•	Fun

We offer end-to-end customer interaction services including:-

•	Business Process Outsourcing
	We have extensive experience in back-office operations and are able to seamlessly deliver every requirement by integrating it efficiently into your organization

•	Contact Centre Outsourcing
	We have amassed unrivalled experience in the industry which translates to an exceptional level of service in our solutions

•	Customer Interaction Services and Consultancy
	We drive towards increased customer satisfaction, increased customer retention and reduced churn for your organization. We achieve this through our ability to communicate effectively with our clients’ customers and maintain high levels of quality services to enhance the image of various brands

•	IT and Data Services
	We are able to provide clients with remote access to our systems

We are affiliated with professional industry organizations, including the CRM and Call Centre Association of Malaysia (CCAM) as well as the Asia Pacific Contact Centre Association Leaders (APCCAL).

We have substantially improved customer enquiry line performance for a major Malaysian telecommunications provider. SRG AP also helped to improve the provider’s service levels with a more efficient process for:

•	Managing customer enquiries and interactions
•	Effective up-selling
•	Cross-selling capabilities


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	Whats New:

Our newest contact centre site is much larger & located in the heart of the golden triangle.

We are currently exploring newer industries while expanding our existing ones. Come join the SRG AP family!


	Testimonials :


	“For the past several years, we have been working with SRG AP on different projects from Inbound Technical Support and Customer Service to Outbound Telemarketing and Customer Loyalty programs and everything in between. Because of their professionalism, commitment and performance we continue to award SRG AP with additional projects and increased call volume. One thing that stands out as strengths for SRG AP is their ability to adapt quickly, be flexible and focus on the business. We look forward to many more years of doing business together with SRG AP.”

--Maxis--


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About SRG AP :

Company Profile
Vision & Mission
The SRG AP Difference
Management Team
Our People

Share & Enjoy :

Clients :

Client List
Testimonials

Careers :

Career Path
Current Vacancies

Why Choose SRG AP?
Awards
Sitemap

Services :

Business Process Outsourcing
Contact Centre
Customer Interaction Services and Consultancy
IT and Data Services

Partners and Affiliations :

Technology Partners
Professional Organisations

Certification :

SRG Asia Pacific Sdn Bhd
Suite 1B-3A Level 3A Block 1B,
Plaza Sentral, Jalan Stesen Sentral 5,
50470 Kuala Lumpur, Malaysia.

Tel: +603 2096 6688
Fax: +603 2261 4042
Email: inquiry@srgasia.com.my

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