+603 2096 6688

Leadership development is taken significantly and seriously in SRG where we strongly believe change is the only constant for an individual’s growth. Aside from the sense of ownership we nurture in our employees, we will also provide avenues for consistent skill improvements and knowledge sharing with our highly experienced management team.

OUR PEOPLE ARE THE HEART OF OUR BUSINESS

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CAREER PATH

In-line with our core values which is PEOPLE FIRST, we encourage our employees to give constructive feedback for creating and maintaining a conducive working environment. We strive to not overlook each employees’ needs — which are taken care of — by strongly advocating open dialogues.

CAREER GROWTH

At SRG AP, we value individual growth within the organisation. Our People are encouraged and given opportunities to move and grow into related or complementing roles. Additionally, People are also developed to leadership caliber as we pride on our home-grown talent.

Keen on joining SRG Asia Pacific? View current vacancies, apply on Job Street, call +603-2096 6688 or email careers@srgasia.com.my

CURRENT VACANCIES AT SRG ASIA pacific sdn. bhd.

SALARY RANGE : RM2000-RM2400 & Commission up to RM2000.

DUTIES AND RESPONSIBILITIES:
Contacting individual/businesses by telephone to promote consumer products or services
Delivering scripted sales pitch to the customers
Explaining the products or services to customers over the phone
To achieve daily and monthly sales target as set by the team leader

REQUIREMENTS:
Candidate must possess at least SPM
We are looking for individuals with good command of spoken English and Bahasa Malaysia
Have experience in marketing, sales promoter roles & customer service are desirable
Past working experience in contact/call center is also welcomed
Sales driven/commission driven, target oriented individual
Minimum 2 years’ experience in the area of sales (contact center is an advantage)
Capacity to work under pressure and meet deadlines

Results Driven, Persistence, Go Getter, Time Management, Matured, People Management, Professional.
If you have what it takes, APPLY NOW.

Apply Now

SALARY RANGE : RM1800-RM2500 ** Includes Allowances

DUTIES AND RESPONSIBILITIES:
Interact with customers via telephone to provide information and assistance
Professionally handle high volume of inquiries from customers
Achieve productivity standards and goals while maintaining the highest level of customer service
Able to resolve the calls within the agreed SLA (Service Level Agreement)
You will be accountable for meeting individual (KPIs) and team goals
Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times
Undertake any other duties as-and-when assigned by the Management

REQUIREMENTS:
Must possess minimum SPM
Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply
Good command of spoken and written English and Bahasa Malaysia
Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused
Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners and communication skills
Stress tolerance and able to work under pressure
Able to work on public holidays and weekends
Required to have own transportation arrangement

Results Driven, Persistence, Go Getter, Time Management, Matured, People Management, Professional.
If you have what it takes, APPLY NOW.

Apply Now

SALARY RANGE : RM2200-RM2800 ** Includes Allowances

DUTIES AND RESPONSIBILITIES:
Interact with customers via telephone to provide information and assistance
Professionally handle high volume of inquiries from customers
Achieve productivity standards and goals while maintaining the highest level of customer service
Able to resolve the calls within the agreed SLA (Service Level Agreement)
You will be accountable for meeting individual (KPIs) and team goals
Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times
Undertake any other duties as-and-when assigned by the Management

REQUIREMENTS:
Must possess minimum SPM
Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply
Good command of spoken and written Mandarin and English
Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused
Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners and communication skills
Stress tolerance and able to work under pressure
Able to work on public holidays and weekends
Required to have own transportation arrangement

Results Driven, Persistence, Go Getter, Time Management, Matured, People Management, Professional.
If you have what it takes, APPLY NOW.

Apply Now

SALARY RANGE : RM2300-RM2500 & RM100 Fixed Shift Allowance

DUTIES AND RESPONSIBILITIES:
Respond to customer queries over phone & emails
Generating & escalating call center tickets customer/ end user
To record user information, verify and update in the ticketing system
Ticket assigning to engineers (local & international)
Handle customer inquiries through telephone & -mail
Required to request & provide a timely update to customer/ end user through email & phone
Identify & escalate priority case/ issues to right escalation point of contacts or delivery team
To own, monitor, update and close tickets with accurate parameters
To prepare SLA report (system generated) whenever required
Undertake any other duties as-and-when assigned by the Management

REQUIREMENTS:
Respond to customer queries over phone & emails
Generating & escalating call center tickets customer/ end user
To record user information, verify and update in the ticketing system
Ticket assigning to engineers (local & international)
Handle customer inquiries through telephone & -mail
Required to request & provide a timely update to customer/ end user through email & phone
Identify & escalate priority case/ issues to right escalation point of contacts or delivery team
To own, monitor, update and close tickets with accurate parameters
To prepare SLA report (system generated) whenever required
Undertake any other duties as-and-when assigned by the Management

Results Driven, Persistence, Go Getter, Time Management, Matured, People Management, Professional.
If you have what it takes, APPLY NOW.

Apply Now

SALARY RANGE : RM2200-RM2800 ** Includes Allowances

DUTIES AND RESPONSIBILITIES:
Manage inbound and outbound calls
Manage Product complaints such as Exchange /collection /replacement procedures; ensuring product complaint inventory is up to date; preparation of all documents for complaints (issue brief, customer transmittal forms)
Manage ad-hoc data entries
Manage Live Chat/Facebook enquiries
Undertake any other tasks as assigned by management

REQUIREMENTS:
Diploma /Degree or equivalent professional qualification
Minimum 1- 2 years’ experience in a similar capacity
Fresh graduates are welcome to apply
A good command of written and spoken English and/or Bahasa Malaysia or Mandarin
Possess initiative with the ability to work independently and as a team
Dynamic, highly motivated and a result oriented player with good interpersonal skills
Knowledge of how to use social media tools specifically Facebook
Proficient in MS Office Applications: Word, Excel, PowerPoint
Contact Centre Operating Hours : Monday-Saturday ,9.00am -5.30pm
Work Days : work on Saturday a week
Working Location : Based: Menara 1 Sentrum, Brickfields

Results Driven, Persistence, Go Getter, Time Management, Matured, People Management, Professional.
If you have what it takes, APPLY NOW.

Apply Now

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