Every contact centre is the “face and voice” of the organisation it represents. Our Contact Centre is the key touch point between you and your customers. At SRG AP, we embrace your image, your branding and your personality. With more than 30 years of experience, we will re-engineer the core processes of your organisation and drive towards increased customer satisfaction, increased customer retention and reduced churn.


  • Inbound customer service and customer care solutions
  • Inbound technical helpdesk
  • Outbound telesales, tele-surveying and voting
  • Provision of fully-trained and professional contact centre staff to clients with captive call centres (insourcing)


  • Campaign Activity Planning
  • Operational Consulting
  • Operational Reviews
  • Cultural Imaging
  • Customer Interaction Consulting
  • Transcription Services