INFORMATION TECHNOLOGY OUTSOURCING (ITO)
Over the years, our clients have always entrusted us with their IT services due to the reduced uncertainty while outsourcing. Being able to remotely monitor customer service data in real-time on your side, our ITO services and softwares provide convenience and efficiency for better analysis and decision making for your businesses. In addition, our ITO services will be especially beneficial and operational cost saving — like purchasing a Automatic Call Distribution (ACD) equipment — for your smaller scale businesses if you intend to operate in-house call centres, talk to us!
OTHER IT SERVICES INCLUDE
HOSTED / SHARED CALL CENTRE SERVICES
CONNECTING TO CLIENT'S SERVICES
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SOFTWARE SOLUTIONS
Drop us an email or call us to find out how we can improve your core processes, to increase customer satisfaction and retention, as well as reduce churn.